Is cyber security a desk job?

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🥷 Amy Hubbard | Answered March 2, 2021

Working on the help desk before getting into cybersecurity teaches IT pros how to communicate with end users and how to keep the business running securely and efficiently. A common misconception is that cybersecurity is an entry-level job.
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Is cyber security a desk job?

How often do service desk professionals work with cybersecurity professionals?

Yet, only 30% of the service desk professionals we surveyed indicated that they work regularly with security professionals in their organization. Only 41% found that they worked with cybersecurity professionals on a less-regular basis, as shown in the figure below. Organizations today are trying to deal with the Advanced Persistent Threat (APT).

Can service desk analysis help improve cybersecurity?

This is just one example of how careful analysis of service desk and the service tickets can help improve overall cybersecurity. After all, few sectors of IT know more about how to analyze data and discover trends than service desk managers.

How can service desk professionals STEM the tide of cybersecurity incidents?

One way to stem the tide of cybersecurity incidents is to involve the service desk in security efforts. First, our survey started by asking over 600 service desk managers and professionals about the major changes service desk professionals have seen in the past few years.

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29 Related Questions Found

How often do service desk professionals work with security professionals?

The service desk has focused on discovering and resolving user issues for decades now. Yet, only 30% of the service desk professionals we surveyed indicated that they work regularly with security professionals in their organization.

Should you work on the help desk before getting into cybersecurity?

Working on the help desk before getting into cybersecurity teaches IT pros how to communicate with end users and how to keep the business running securely and efficiently. A common misconception is that cybersecurity is an entry-level job.

What skills do cyber security professionals need to succeed?

These scenarios highlight that, in addition to their technical skills, cybersecurity professionals need to work in teams and communicate with a variety of people. In each case, the security professional had access to information that could easily be sold on the black market, or exploited for personal gain.

What does an IT security professional do?

IT security professionals work on the front lines of this battle fighting to protect against the continually evolving threat landscape. At a mile-high level, cybersecurity professionals are responsible for protecting IT infrastructure, edge devices, networks, and data.

Can service desk management help improve cybersecurity?

How often do service desk professionals work with cybersecurity professionals?

How to improve customer experience at your service desk?

How can service desk professionals STEM the tide of cybersecurity incidents?

Can the service desk help manage cybersecurity incidents?

We’ve also seen an alarming increase in security incidents. I’m convinced that one way to stem the tide of cybersecurity incidents is to better involve the service desk in security efforts. To that end, I’ve had my organization, CompTIA, conduct a survey into how the service desk can be a major factor in helping manage security incidents.

What is the role of the cybersecurity team in a cybersecurity incident?

At the end of the day, it’s the job of the cybersecurity team to keep IT operations working effectively. Just as a cybersecurity incident will slow down a company’s momentum, so can careless security procedures, and communication to the end user is key.

How can a cybersecurity incident slow down a company’s momentum?

Just as a cybersecurity incident will slow down a company’s momentum, so can careless security procedures, and communication to the end user is key. One seemingly simple change in policy may increase a company’s security posture, but it can just as easily kill productivity.

How often do service desk professionals work with security professionals?

The service desk has focused on discovering and resolving user issues for decades now. Yet, only 30% of the service desk professionals we surveyed indicated that they work regularly with security professionals in their organization.

Can the service desk help manage cybersecurity incidents?

We’ve also seen an alarming increase in security incidents. I’m convinced that one way to stem the tide of cybersecurity incidents is to better involve the service desk in security efforts. To that end, I’ve had my organization, CompTIA, conduct a survey into how the service desk can be a major factor in helping manage security incidents.

Do you have what it takes to work in cybersecurity?

There is no one true path to working in cybersecurity. People come at it from all angles – math, computer science, even history or philosophy. Yet all of them share a deep and abiding interest in how technology works. Security gurus say this is critical.

How to get started with cyber security training?

Guided Training 1 Pair your cybersecurity certification exams with side projects that utilize the same skills. 2 Offer to help your professor or employer with security-related tasks. 3 Take free online cybersecurity MOOCs. 4 Invest in training courses (e.g. SANS ).

Is cybersecurity an entry-level job?

A common misconception is that cybersecurity is an entry-level job. While that can be true to a certain extent, when it comes to working on a first-level support team, landing a cybersecurity job comes down to how mature the company’s processes and procedures are.
Is

Is cyber security a desk job?

32 Related Answers Found

How often do service desk professionals work with cybersecurity professionals?

Yet, only 30% of the service desk professionals we surveyed indicated that they work regularly with security professionals in their organization. Only 41% found that they worked with cybersecurity professionals on a less-regular basis, as shown in the figure below. Organizations today are trying to deal with the Advanced Persistent Threat (APT).

What is a service desk and how does it work?

Primarily an IT function, a service desk manages tickets, incidents and service requests, as well as user communication. Service desk professionals rely on various IT service management (ITSM) tools to get their work done. Modern service desks are more proactive and flexible and can respond to a variety of operational circumstances.

How can service desk professionals STEM the tide of cybersecurity incidents?

One way to stem the tide of cybersecurity incidents is to involve the service desk in security efforts. First, our survey started by asking over 600 service desk managers and professionals about the major changes service desk professionals have seen in the past few years.

Can service desk management help improve cybersecurity?

This is just one example of how careful analysis of service desk and the service tickets can help improve overall cybersecurity. After all, few sectors of IT know more about how to analyze data and discover trends than service desk managers. Our survey found some very good examples of effective service desk and cybersecurity interaction.

Can the service desk help manage cybersecurity incidents?

We’ve also seen an alarming increase in security incidents. I’m convinced that one way to stem the tide of cybersecurity incidents is to better involve the service desk in security efforts. To that end, I’ve had my organization, CompTIA, conduct a survey into how the service desk can be a major factor in helping manage security incidents.

Do you have what it takes to work in cybersecurity?

There is no one true path to working in cybersecurity. People come at it from all angles – math, computer science, even history or philosophy. Yet all of them share a deep and abiding interest in how technology works. Security gurus say this is critical.

How to get started with cyber security training?

Guided Training 1 Pair your cybersecurity certification exams with side projects that utilize the same skills. 2 Offer to help your professor or employer with security-related tasks. 3 Take free online cybersecurity MOOCs. 4 Invest in training courses (e.g. SANS ).

Is cybersecurity an entry-level job?

A common misconception is that cybersecurity is an entry-level job. While that can be true to a certain extent, when it comes to working on a first-level support team, landing a cybersecurity job comes down to how mature the company’s processes and procedures are.

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